FAQ

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Top-up is unavailable for eSIM (Data Only) product.
You should purchase Data+Voice product again to use voice.

You can purchase it in advance, but it can be used in Korea only.
You should start using it in Korea within the expiration date since you cannot use it after the period is expired.

eSIM stands for 'Embedded SIM' and it refers to the SIM that is built within the phone.
Existing SIM can be removed from the device, but the eSIM is embedded in the phone permanently and user profiles are downloaded by mobile network providers to operate the eSIM.

You can set up eSIM while the Internet is connected.
If you are still unable to use the service after taking the above steps, please reach out via the chat service on our website or call the customer support center at 010-3998-1004 (charges apply / free when called from U⁺ mobile phones).
For foreigners residing in Korea, please call 114 (U⁺ Customer, Free) or 080-851-1004 (U⁺ Non-customer, Free).

You can check if your device supports eSIM by following the steps below.

The service may not be available for the devices purchased oustide of South Korea depending on network condition.
(※ eSIM cannot be used on Google Pixel, OPPO devices.)

Once you arrive in South Korea, please visit the LG U⁺ customer center at Incheon/Gimpo/Gimhae Airport for immediate rent.
If you book in advance online, you can enjoy discount benefits.

Required documents for on-site renting: Identity card (passport), the credit card that has the same name shown on the passport
Payment: Payments can be made using cash or credit card upon return.

You must have a passport.
A credit card or debit card is required for the deposit payment when renting a pocket Wi-Fi or mobile device. For credit cards, the name must match the one on your passport, and no actual charge will be made. For debit card rentals, a deposit must be prepaid, and the deposit will be automatically refunded.

You may use our service when you visit one of our LG U⁺ Customer Center on the day of arrival, with no prior reservation.
However, you can enjoy various additional benefits when you book in advance, so we encourage you to book before you visit.

Yes, it is possible. You may return the items to any one of the Incheon/Gimpo/Gimhae airports, even if it is not the one where you rented.

Feature Phone: You can use it for 33,000 KRW if using for 30+ days, and 55,000 KRW if using for 60+ days.
Portable Wi-Fi: There are additional benefits for 15+/30+/60+ day usage - please query via our customer center for more details.

For group booking inquiries such as corporates, travel agencies, etc., please reach out via the chat service on our website or call the customer support center at 010-3998-1004 (charges apply / free when called from U⁺ mobile phones).
For foreigners residing in Korea, please call 114 (U⁺ Customer, Free) or 080-851-1004 (U⁺ Non-customer, Free).

You could rent a portable Wi-Fi, or purchase a Data SIM or eSIM.
While the portable Wi-Fi requires the payment to be settled upon return, the Data SIM or the eSIM do not need to be returned once it has been paid off upon purchase.

Both the Data SIM and eSIM allow you to use data as well as phone/text service on your own phone in Korea.
The Data SIM can be activated immediately at the airport, and the eSIM can be used immediately scanning the QR Code sent to you upon purchase without an additional activation procedure.
However, please ensure that you check the eSIM compatibility before purchasing it.

The period extension charge for portable Wi-Fi is 4,400 KRW per day, 1,650 KRW for feature phones, and 5,500 KRW for smartphones.
Should you need an extension for the usage period, please reach out via the chat service on our website or call the customer support center at 010-3998-1004 (charges apply / free when called from U⁺ mobile phones).
For foreigners residing in Korea, please call 114 (U⁺ Customer, Free) or 080-851-1004 (U⁺ Non-customer, Free).

To do a period extension and voice top-up for the Data SIM or eSIM, please click on the button placed at the bottom.

Data SIM / eSIM

Mobile phone

Identify verification cannot be done using the Data eSIM and voice topped-up Data SIM, but a simple text verification service that only uses the numbers is available.
However, for data-only SIM, both the identity verification and text verification services are not available.

Up to 3 SIMs may be purchased by each passport holder.

For inquires about the call rates in the countries not listed above, please reach out via the chat service on our website or call the LG U⁺ customer center at 010-3998-1004 (charges apply / free when called from U⁺ mobile phones).
For foreigners residing in Korea, please call 114 (U⁺ Customer, Free) or 080-851-1004 (U⁺ Non-customer, Free).